Cancellation & Refund Policy
At Eka Mai, we value your commitment to your yoga practice. To ensure clarity and fairness, the following cancellation and refund policies apply to all class packages:
1. Unlimited Class Packages (1, 3, and 6 Months)
Refund Policy:
• Before Start Date: Refunds are available within 7 days of purchase and before the package start date. A 10% administrative fee will apply.
• After Start Date:
• 1-Month Package: Non-refundable once the package starts.
• 3- and 6-Month Packages: If canceled within the first 14 days of the package start date, a refund for the remaining months is possible, minus a 15% processing fee. After 14 days, no refunds will be issued.
Freezing Policy:
• You may freeze your unlimited package once during its validity period:
• Minimum freeze: 7 days
• Maximum freeze: 30 days
• Requests must be made in writing at least 48 hours in advance.
Transferability:
• Packages are non-transferable and cannot be shared with others.
Refund Policy:
• Before Start Date: Refunds are available within 7 days of purchase and before the package start date. A 10% administrative fee will apply.
• After Start Date:
• 1-Month Package: Non-refundable once the package starts.
• 3- and 6-Month Packages: If canceled within the first 14 days of the package start date, a refund for the remaining months is possible, minus a 15% processing fee. After 14 days, no refunds will be issued.
Freezing Policy:
• You may freeze your unlimited package once during its validity period:
• Minimum freeze: 7 days
• Maximum freeze: 30 days
• Requests must be made in writing at least 48 hours in advance.
Transferability:
• Packages are non-transferable and cannot be shared with others.
2. Class Pass Packages (1, 5, 10, and 20 Classes)
Expiration Dates:
• 1 Class: Expires 1 month from the date of purchase.
• 5 Classes: Expires 2 months from the date of purchase.
• 10 Classes: Expires 4 months from the date of purchase.
• 20 Classes: Expires 6 months from the date of purchase.
Refund Policy:
• Refunds are available within 7 days of purchase if no classes have been used. A 10% administrative fee will apply.
• No refunds are available once any class from the package has been used.
Freezing Policy:
• Freezing is not applicable for class pass packages.
Extension Requests:
• Extensions due to medical or special circumstances may be granted on a case-by-case basis. A doctor’s note or relevant documentation is required.
Transferability:
• Class passes are non-transferable and cannot be shared with others.
Expiration Dates:
• 1 Class: Expires 1 month from the date of purchase.
• 5 Classes: Expires 2 months from the date of purchase.
• 10 Classes: Expires 4 months from the date of purchase.
• 20 Classes: Expires 6 months from the date of purchase.
Refund Policy:
• Refunds are available within 7 days of purchase if no classes have been used. A 10% administrative fee will apply.
• No refunds are available once any class from the package has been used.
Freezing Policy:
• Freezing is not applicable for class pass packages.
Extension Requests:
• Extensions due to medical or special circumstances may be granted on a case-by-case basis. A doctor’s note or relevant documentation is required.
Transferability:
• Class passes are non-transferable and cannot be shared with others.
3. No-Show or Late Cancellation Policy
• To ensure fair use and availability, please cancel any class at least 12 hours in advance.
• For unlimited packages: Frequent no-shows or late cancellations may result in booking restrictions.
• For class pass holders: Failure to cancel within the required timeframe will result in the class being deducted from your pass.
• To ensure fair use and availability, please cancel any class at least 12 hours in advance.
• For unlimited packages: Frequent no-shows or late cancellations may result in booking restrictions.
• For class pass holders: Failure to cancel within the required timeframe will result in the class being deducted from your pass.
4. Special Considerations
• Medical Conditions: If a medical condition prevents you from continuing your package, please provide a doctor’s note. We will offer a pro-rated refund or freeze the package as appropriate.
• Exceptional Situations: Requests outside the above terms will be reviewed individually.
• Medical Conditions: If a medical condition prevents you from continuing your package, please provide a doctor’s note. We will offer a pro-rated refund or freeze the package as appropriate.
• Exceptional Situations: Requests outside the above terms will be reviewed individually.
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EKA MAI Holistic Yoga Platform L.L.C.
EKA MAI Holistic Yoga Platform L.L.C.